Refund & Cancellation Policy

Last updated: September 2026

Government, embassy and visa centre fees

These fees are paid to third parties and are non-refundable once paid, as per embassy rules — including if the visa is refused.

Our service fee

  • Cancelled before we start work on your file: 100% refund of the service fee.
  • Cancelled after document review or form filling has started, but before submission: 50% refund of the service fee.
  • After the application has been submitted to the embassy / visa centre: no refund of the service fee.
  • A visa refusal is not a ground for refund of the service fee. We will review the refusal reason with you and guide you on next steps at no extra charge.

    • How refunds are paid

    Approved refunds are processed within 7–10 working days to the original payment method through Razorpay.

    How to request

    Send your booking reference and reason on WhatsApp or email (see Contact section).